FAQ
GENERAL
The Online Order Period is from 19th November 2022 to 17th December 2021 (12pm).
* STRICTLY NO EXTENSION TO ONLINE ORDER PERIOD.
Operation days and hours are different for school holidays.
Dates and and times of walk in sales in Changkat Primary School Bookshop are as follow:
Nov 2022: 21, 22, 23, 24, 25, 26 (Sat)*
Dec 2022: 01, 02, 07, 09, 15, 17 (Sat)*, 27, 29, 31(PH Eve)*
(Operating Hours: 9.00 am to 3pm if dates fall on Mon-Fri; *9.00 am to 12.00pm if dates fall on Sat or Eve of Public Holidays)
No. During the Nov/December Book Selling period, sale of uniforms is done directly by the supplier.
Please check with the school for their operations dates and hours.
1. Go to www.cps.chalamay.com .
2. Select the pupil’s Education Level & Mother Tongue.
3. Select the books and school materials that you wish to purchase
a. As the quantity listed is tagged to the school’s approved booklist, you may choose to change the quantity as required.
b. Kindly uncheck items which are not needed.
c. You may add customized textbook covers, name tags and other promotional items
d. Scroll to the end of page and click “Add to Cart” to save your selection for each page (i.e. Textbooks/Stationery Items/Name Tags). Items are now in cart.
4. Please check your order in your shopping cart and select delivery or self-collection from school bookshop
– Click on ‘Proceed to Checkout’ to proceed with the purchase.
– To continue shopping, please click on “Back” button to go back to the Booklist Page.
5. Check Customer and Shipping details
– Login to your account to proceed with submitting your order.
Please register for a new account if you have not done so. If you have forgotten your password, please refer to the FAQ section
– Please check the customer and shipping details and ensure that the information you have provided is correct.
– Available modes of payment information are displayed at the bottom of the page.
– Click on PLACE ORDER button to send us your order once you have verified that your order details are correct.
6. Proceed to make your payment with PayNow or Bank Transfer. Please use your Order ID as the payment reference. Send a screen shot / confirmation of payment and email to info@chalamay.com or WhatsApp to 65 87648813. Your order will not be confirmed and reserved (for self-collection)/shipped (for delivery option) until we receive your payment in our account.
Available payment types:
Internet Bank Transfer (OCBC 672408291001)
PayNow (UEN: 21246500K)
An order confirmation will be emailed to you once we have received payment in our account.
Our representative will process your order and have the items packed.
We will contact you once items are ready for delivery/collection.
Please note that self-collection in school is strictly by appointment only.
* Please note that order will be automatically cancelled if payment is not received 3 days from date of the order
You may view your recent order status by logging into to your account and clicking on the “My Account > My Order” Tab.
You will be able to print out your order if needed. To print the list of items you have ordered, kindly click on the order number, then the “Print” button to print.
Customers are encouraged to place self-collection orders via the web, so we can prepare and packed your orders beforehand, resulting in less queuing time for you.
For Customers that did not place the self-collection orders via online, our walk in dates are as follow:
Nov 2022: 21, 22, 23, 24, 25, 26 (Sat)*
Dec 2022: 01, 02, 07, 09, 15, 17 (Sat)*, 27, 29, 31(PH Eve)*
(Operating Hours: 9.00 am to 3pm if dates fall on Mon-Fri; *9.00 am to 12.00pm if dates fall on Sat or Eve of Public Holidays)
We shall make every effort to fulfil the orders through www.cps.chalamay.com. However, due to unforeseen circumstances or availability of items during packing, some orders may not be fulfilled. A reservation note that is issued by Chalamay Co will be packed in the delivery package for the items unavailable during the time of packing.
Customers may claim these items at the respective school bookshop during operation hours once items are available.
Items purchased are non-refundable or exchangeable except for the following situations:
• Upon receiving the items, the items are found to be faulty / damaged / torn.
• Item received is different from what is stated in the Order Invoice (i.e. Wrong items are delivered.)
When you return a Product to us because you claim that the Product is defective, or you are not satisfied with the Product, we will examine the returned Product. Provided we are satisfied with the condition of the Product following our examination, we will either replace the item (if returned owing to a defect) or exchange for another product with equivalent value. Refund is not possible. Exchange can be made strictly within 7 days if item is in new, original condition and is reflected in the proof of purchase.
A claim by you that the quantity of the Products delivered falls short of the quantity ordered shall be notified to us within 2 days from the date of delivery. If you do not notify us accordingly, we shall have no liability in respect of such shortfall and you shall be bound to pay the price as if the Products had been delivered in accordance with the Contract.
The cost of return transportation is at your expense.
If you forget your password, you can request to reset your password.
Note: If you do not have an existing account with us or the system cannot recognize your user id and password, Please create a new account.
Should you have any enquiries / feedback about your orders, please feel free to contact us as follows:
Email: info@chalamay.com
Phone / WhatsApp: + 65 87648813
Our Customer Service Hotline is available from:
Monday to Friday, 9AM – 5.00PM
Saturday, 9AM – 12PM
We are closed on Sundays and Public Holidays.
WALK IN
The walk-in purchase venue will be at Changkat Primary School’s Bookshop.
During the school-holidays the operation hours differs from normal school terms.
Walk-in dates/time are as follow:
Nov 2022: 21, 22, 23, 24, 25, 26 (Sat)*
Dec 2022: 01, 02, 07, 09, 15, 17 (Sat)*, 27, 29, 31(PH Eve)*
(Operating Hours: 9.00 am to 3pm if dates fall on Mon-Fri; *9.00 am to 12.00pm if dates fall on Sat or Eve of Public Holidays)
No. You should only make purchases for items you are certain.
Items purchased are non-refundable.
As per standard practice in the retail industry. It is the customer’s responsibility to check their purchases during purchase.
We are not responsible for items that could be damaged, lost or mis-placed during the customer’s transit beyond the point of purchase.
Hope to gather your understanding as our staff had checked the items during the packing.
We regret that it is strictly not possible for any claims made upon the company as it is deemed all items are accounted for beyond the point of purchase.
You may consider purchasing the item from our bookshop or other sources.
As per standard practice in the retail industry. It is the customer’s responsibility to check their purchases during purchase.
We are not responsible for items that could be damaged, lost or mis-placed during the customer’s transit beyond the point of purchase.
Hope to gather your understanding as our staff had checked the items during the packing.
We regret that it is strictly not possible for any claims made upon the company as it is deemed all items are accounted for beyond the point of purchase.
Yes, A standard fee applies. Kindly let our service staff know that you like to opt for delivery before making your purchase payment.
You will be required to provide your delivery address and mobile number
Delivery plans should be made at least 7 working days in advance.
Things to Note:
– We will contact you once your parcel is ready for delivery.
– A message will also be sent to you on the day of the delivery so that you’ll be ready for the delivery.
– Do note that deliveries will take place between 1pm to 8pm of the delivery day.
– For failed deliveries that are sent back to the bookshop, a replacement delivery fee will be charged.
– Do also note that fees such as delivery, are not refundable in the case of refunds or failed deliveries.
– In case of a change of address, please let us know as soon as possible.
SELF-COLLECTION (STRICTLY BY PRE-BOOKED APPOINTMENTS ONLY)
No. The process of order and packing will take 7 working days.
Orders made on Saturdays/ Sundays/ Public holidays will be processed as the next working day’s orders.
Self-collection plans should be made at least 7 working days in advance.
The bookshop crew will contact you to fix a date and time for self-collection.
After an order has been placed at our website, proceed to make your payment with PayNow or Bank Transfer. Please use your Order ID as the payment reference. Send a screen shot / confirmation of payment and email to info@chalamay.com or WhatsApp to 65 87648813. Your order will not be confirmed and reserved (for self-collection)/shipped (for delivery option) until we receive your payment in our account.
Available payment types:
Internet Bank Transfer (OCBC 672408291001)
PayNow (UEN: 21246500K)
An order confirmation will be emailed to you once we have received payment in our account.
Our representative will then process your order and have the items packed. Self-collection is strictly by appointment only as as part of the Covid 19’s Safety Management Measure.
We will contact you once items are ready for collection to arrange for an appointment time and date.
Self-collection plans should be made at least 7 days in advance.
The process of order and packing will take 7 working days.
Orders made on Saturdays/ Sundays/ Public holidays will be processed as the next working day’s orders.
Once you hear from our representative. You may let him/her know your preferred collection date.
The collection venue will be at Changkat Primary School Bookshop.
Self-Collection Dates for Changkat Primary School Bookshop:
(Please note that collection of order is strictly by APPOINTMENT only. The bookshop crew will contact you to fix a date and time for self-collection.)
Nov 2022: 21, 22, 23, 24, 25, 26 (Sat)*
Dec 2022: 01, 02, 07, 09, 15, 17 (Sat)*, 27, 29, 31(PH Eve)*
(Operating Hours: 9.00 am to 3pm if dates fall on Mon-Fri; *9.00 am to 12.00pm if dates fall on Sat or Eve of Public Holidays)
DELIVERY
No. We will be packing and delivering your order within the next 7 working days.
Delivery plans should be made at least 7 working days in advance.
Orders made on Saturdays/ Sundays/ Public holidays will be processed as the next working day’s orders.
Things to Note:
– We will contact you once your parcel is ready for delivery.
– A message will also be sent to you on the day of the delivery so that you’ll be ready for the delivery.
– Do note that deliveries will take place between 1pm to 8pm of the delivery day.
– For failed deliveries that are sent back to the bookshop, a replacement delivery fee will be charged.
– Do also note that fees such as delivery, are not refundable in the case of refunds or failed deliveries.
– In case of a change of address, please let us know as soon as possible.
After an order has been placed at our website, proceed to make your payment with PayNow or Bank Transfer. Please use your Order ID as the payment reference. Send a screen shot / confirmation of payment and email to info@chalamay.com or WhatsApp to 65 87648813. Your order will not be confirmed and shipped (for delivery option) until we receive your payment in our account.
Available payment types:
– Internet Bank Transfer (OCBC 672408291001)
– PayNow (UEN: 21246500K)
An order confirmation will be emailed to you once we have received payment in our account. We will be packing and delivering your order within the next 7 working days.
Orders made on Saturdays/ Sundays/ Public holidays will be processed as the next working day’s orders.
Things to Note:
– We will contact you once your parcel is ready for delivery.
– A message will also be sent to you on the day of the delivery so that you’ll be ready for the delivery.
– Do note that deliveries will take place between 1pm to 8pm of the delivery day.
– For failed deliveries that are sent back to the bookshop, a replacement delivery fee will be charged.
– Do also note that fees such as delivery, are not refundable in the case of refunds or failed deliveries.
– In case of a change of address, please let us know as soon as possible.
– Changi Airfreight Centre
– Changi Airport
– Jurong Island
– Jurong Port
– Keppel Distripark
– Paya Lebar Airport Communication Centre PSA Terminal Wharves – Tanjong Pagar
– PSA Terminal Wharves – Pasir Panjang
– PSA Terminal Wharves – Sembawang
– Mindef COMCEN
– Military Camp Sites
– Sentosa
PAYMENT
We regret that, Order will only be confirmed and processed after payment is received.